Returns & Refund Policy

Last updated: 9 October 2026

Faulty or wrong items

You can ask for a refund, replacement or repair if an item:

• is faulty or damaged,
• is very different from the photo or description, or
• is not what you ordered.

Please contact us as soon as you notice the problem and send us photos. If the problem is our fault, we will cover the return postage.

Change of mind

We accept change-of-mind returns for an exchange or store credit (not a refund) if:

• you contact us within 14 days of receiving the item,
• the item is unworn, unwashed and unaltered, with all tags and original packaging, and
• you have proof of purchase (receipt, invoice or payment record).

You pay the postage to send a change-of-mind return back to us. The original $16 delivery fee is not refunded.

Sale and clearance items

Sale and clearance items cannot be returned for change of mind. This does not affect your rights if an item is faulty.

How to return an item

• Message us on WhatsApp or email first with your name, order details and the reason for the return.
• We will give you the return address. You can also drop it off in Aintree by arrangement.
• Pack the item carefully. We suggest using tracked postage, as we cannot be responsible for returns lost in the post.

Refunds

Once we receive and check the item, we will let you know. Approved refunds are paid back to the original payment method within 10 business days.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For more information visit www.accc.gov.au.