Help
Frequently Asked Questions
Quick answers about ordering, delivery and returns. Can't find what you need? Message us on WhatsApp.
Ordering
How do I place an order?
Find the item you like and tap Enquire on WhatsApp (or Contact us for size). We will confirm the size, stock, price and delivery cost. Your order is confirmed once payment is received.
Can I pay online at checkout?
Not at the moment. Our website works as a catalogue, so every order goes through a quick chat with us. This lets us check sizes and stock for you before you pay.
Do I need an account?
No. You do not need an account to order. Just message us.
How do I find my size?
See our Size Guide, or send us your measurements on WhatsApp and we will help you choose.
The item I want is out of stock. What can I do?
Message us. We may be able to restock it or suggest something similar.
Can I see an item before I buy?
Yes. You can visit us in Aintree by appointment. Book a time on our Contact Us page or message us.
Can I change or cancel my order?
Message us as soon as possible. We can usually make changes before your order is sent.
Payment
What payment methods do you accept?
We accept bank transfer and PayID. We send you the payment details when we confirm your order. If you visit us in person, we also accept card payments.
What currency are your prices in?
All prices are in Australian dollars (AUD).
Delivery
How much is delivery?
$16 flat rate per order with Australia Post, anywhere in Australia. Pick-up from Aintree is free.
When will my order be sent?
Most orders are sent within 5 business days of payment. During busy festival times it can take up to 10 business days.
How long does delivery take?
Usually 2 – 7 business days after we send it. Rural and remote areas can take longer.
How will I know my order is on its way?
We send you the Australia Post tracking number by WhatsApp or email.
What if I am not home?
Australia Post may leave a card and hold your parcel at your local post office for you to collect.
Do you ship overseas?
Not at the moment. We deliver within Australia only.
Returns & refunds
My item is faulty or wrong. What do I do?
Message us as soon as you notice the problem and send photos. We will sort out a refund, replacement or repair.
Can I return something if I change my mind?
Yes, within 14 days, for an exchange or store credit. The item must be unworn with tags and packaging. Sale items cannot be returned for change of mind.
How long does a refund take?
Approved refunds are paid back to your original payment method within 10 business days.
Full details: Shipping Policy · Returns & Refund Policy
Other questions
How do I sign up for offers?
Enter your email in the newsletter box at the bottom of any page. You can unsubscribe at any time.
I sent a message and have not heard back.
WhatsApp is the fastest way to reach us: 0450 649 304. We reply 7 days a week, 8 am – 8 pm.